PRIVACY POLICY

Zlyne – Ride Booking Application

Effective Date: March 18, 2026

1. Introduction

Welcome to Zlyne ("we", "our", or "us"). Zlyne is a ride booking mobile application that connects passengers with drivers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. Please read this policy carefully. By using Zlyne, you agree to the collection and use of information as described herein.

This policy applies to all users of the Zlyne platform, including riders, drivers, and any other persons who access or use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Full name, email address, and phone number at account registration
• Profile photo (optional)
• Payment information (processed securely via third-party payment processors)
• Driver-specific information: government-issued ID, driver's license, vehicle registration, and insurance documents
• Communications you send us via support or feedback channels

2.2 Information Collected Automatically

• Precise GPS location data when the app is in use (foreground and, with your permission, background)
• Pickup and drop-off locations for each trip
• Device identifiers (device ID, OS version, app version)
• IP address and network connection type
• App usage data, crash logs, and performance data
• Trip history, route data, and timestamps

2.3 Information from Third Parties

• Authentication data from social sign-in providers (e.g., Google, Apple) if used
• Payment verification data from payment processors
• Mapping and geocoding data from map service providers

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Zlyne ride booking service
• Match riders with available drivers
• Process payments and prevent fraudulent transactions
• Send trip confirmations, receipts, and service updates
• Enable in-app communication between riders and drivers
• Improve app performance, features, and user experience
• Respond to customer support requests
• Comply with legal obligations and enforce our Terms of Service
• Send promotional communications (with your consent, and you may opt out at any time)
• Conduct safety investigations and resolve disputes

4. Location Data

Location is central to Zlyne's core functionality. We collect precise location data to:

• Show your pickup point to nearby drivers
• Track trip progress in real time
• Calculate fares based on distance traveled
• Provide estimated arrival times

Foreground location access is required for the app to function. Background location (when the app is not in active use) may be requested for drivers to receive ride requests. You can withdraw location permissions at any time through your device settings, though this will limit the app's functionality.

5. Sharing Your Information

We do not sell your personal information. We may share your data in the following circumstances:

5.1 With Other Users

Drivers can see a rider's first name, profile photo, pickup location, and destination. Riders can see a driver's name, photo, vehicle details, and rating. Precise location details are only shared during an active trip.

5.2 With Service Providers

We share data with third-party vendors who assist us in operating our platform, including payment processors, cloud hosting providers, analytics services, and mapping services. These parties are contractually bound to use your data only as directed by us.

5.3 For Legal Reasons

We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Zlyne, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Trip data is retained for a minimum of 7 years for legal, tax, and safety compliance. You may request deletion of your account and associated data at any time; however, certain data may be retained as required by law or for legitimate safety purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access – Request a copy of the personal data we hold about you
• Correction – Request correction of inaccurate or incomplete data
• Deletion – Request deletion of your personal data (subject to legal limitations)
• Portability – Receive your data in a structured, machine-readable format
• Opt-out – Unsubscribe from marketing communications at any time
• Withdraw Consent – Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, contact us at mohammadherzallah96@gmail.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Role-based access controls for internal staff
• Regular security audits and vulnerability assessments

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password and to notify us immediately of any suspected unauthorized access.

9. Children's Privacy

Zlyne is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information without parental consent, we will delete it promptly. If you believe a child has provided us with their data, please contact us at mohammadherzallah96@gmail.com.

10. Third-Party Links and Services

Our app may contain links to third-party websites or integrate with third-party services (e.g., Google Maps, payment gateways). This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with Zlyne.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. Where required, we use approved data transfer mechanisms (such as Standard Contractual Clauses) to ensure your data receives adequate protection.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document and notify you via the app or email. Your continued use of Zlyne after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zlyne Inc.

Email: mohammadherzallah96@gmail.com

Support: mohammadherzallah96@gmail.com

Website: www.zlyne.app